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How to protect yourself from fraud

Credit Agricole / About us / IT Security

IT Security

We care about your security, yet it is your vigilance that shields you against fraud. Firmly tell the fraudsters “No!”

Despite constant improvement of the bank security systems and methods of countering fraudsters, it is important to stay vigilant and follow simple security rules.

Never disclose the following information to third parties, including bank employees *

Full card number

Full card number

Three-digit CVV/CVC code on the back of your card

Three-digit CVV/CVC code on the back of your card

PIN-code of the card

PIN-code of the card

Passcodes used to log into your CA+ mobile banking

Passcodes used to log into your CA+ mobile banking

One-time passcode sent via SMS / push notifications or QR-code

One-time passcode sent via SMS / push notifications or QR-code

* Code word (unless you initiated contact with the bank yourself)

* Code word (unless you initiated contact with the bank yourself)

If you received a suspicious call related to banking transactions, immediately end the conversation, call the bank’s contact center at 0 800 30-55-55, and notify them about the suspicious fraudulent activity.

Current fraud schemes

 Fraud scheme involving the use of social media and messengers 
Fraud scheme involving the use of social media and messengers

Fraudsters gain access to the victim’s accounts on social media or messengers

Read more
 Are you shopping online? Beware of buying non-existent goods! 
Are you shopping online? Beware of buying non-existent goods!

How to recognize a fake online store and to avoid being affected by fraud schemes

Read more
 Payments towards war relief from the local authorities, UNICEF, the UN and other international organizations 
Payments towards war relief from the local authorities, UNICEF, the UN and other international organizations

Scammers may pose as charitable organizations or well-known Ukrainian banks

Read more
 Aid to pseudo-volunteers for the Armed Forces of Ukraine 
Aid to pseudo-volunteers for the Armed Forces of Ukraine

We advise you to trust only the verified charity funds and organizations

Read more
 OLX platform scam when you are the buyer 
OLX platform scam when you are the buyer

OLX platform scam when you are the buyer

Read more
 OLX platform scams when you are the seller of goods 
OLX platform scams when you are the seller of goods

If you sell goods on the OLX, only use the OLX delivery service

Read more
 Fraud involving ATMs 
Fraud involving ATMs

How to not become a victim

Read more
 Unexpected charges to your card? Check your subscriptions 
Unexpected charges to your card? Check your subscriptions

How to manage your subscriptions and keep your money

Read more

Tips on IT security :

Prohibit remote SIM card reissue

Prohibit remote SIM card reissue

Multi-factor authentication (2FA): additional level of account security

Multi-factor authentication (2FA): additional level of account security

Digital fortress: how to create a password that will secure your money and data

Digital fortress: how to create a password that will secure your money and data

Free Wi-Fi: a convenience or a hidden threat?

Free Wi-Fi: a convenience or a hidden threat?

Note on information hygiene

Useful links
  • Information security policy
  • Defeat a fraudster – an online game designed to increase public awareness about regulations on secure usage of payment instruments
  • Check the website you want to use for fraud, phishing, and presence of malicious software
  • Cyberpolice. System of electronic applications of citizens.
  • #StopFraud is an information campaign aimed at raising awareness among Ukrainians about the security of non-cash payments and ways to protect yourself against payment fraud online.
How to protect yourself from fraudsters
How to protect yourself from fraudsters
Significant traits of banking services
Significant traits of banking services
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DEPOSIT GUARANTEE
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Information for shareholders and stakeholders
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