Check the status of the call from the bank’s Contact Center

We care about your safety, that is why the СА+ app now includes the new security service that helps you check whether it is really our bank’s employee calling you and not a “Security Service of Ukrainian banks” that will ask you to urgently transfer your funds to a “secure account”.

From now on, the information about the phone call made by the bank employee will be shown in the app.

How it works: during the call in progress from the bank’s Contact Center, you can open CA+ app and go to “Account”. In the “Safety” section click on “Call from the Contact Center” link.

If there is currently a call in progress between the customer and the bank, you will see the following message.

It means that you are talking to a Credit Agricole employee.

If there is no active call from the bank, the message will be as follows.

This means that you have been contacted by scammers posing as bank employees.

We recommend that you end the call immediately and call the bank’s Contact Center yourself at 0 800 30-55-55 to report the scammers’ suspicious activity.

CA+ cares for the safety of everyday use!

This new feature is designed to provide you with additional protection against fraud. However, you should remain vigilant and follow basic information security guidelines.