Credit Agricole Ukraine

Credit Agricole Bank - Bank is a universal international bank in Ukraine, strategic partner to agribusiness and corporate customers, as well as one of the automotive lending market leaders. With a head office in Kyiv and 137 outlets nationwide, the bank serves 380 000 customers.

The bank is part of the international Credit Agricole Group (France), which is in the TOP 10 biggest banks worldwide by assets¹, leader in bank assurance² and asset management³ on the European market.

Since 2016, the bank has been implementing its wide-reaching corporate social responsibility program «We Care!», that focuses on the four key areas: charity, environmental initiatives, volunteering and care for employees.

Since the war in Ukraine broke out, Credit Agricole has demonstrated its active social stance, concentrating its efforts on supporting its customers, employees and society. The bank donated UAH 170 million to charity, primarily for purchasing medical equipment for the hospitals in partnership with “Your Support” Charitable Fund.

In 2024, Credit Agricole confirmed its status of a systemically important bank⁴, which is evidence of its crucial role in the Ukrainian economy. For the second consecutive year, the bank was named the best bank for cash management in Ukraine⁵. Credit Agricole also won in the categories “Banking support for Ukrainians (loan portfolio growth)”, “Banking effectiveness (return on equity ROE)”, “Banking effectiveness (return on assets ROА)”, awarded by Main Financial Award of the Year⁶.

Credit Agricole is a strategic partner for agribusiness. The share of the agricultural sector in the bank's corporate portfolio is 50%. About 80% of agricultural customers have been with the bank for over 5 years, and nearly half of them have been with the bank for over a decade.

Credit Agricole is the first automotive bank and a leader in automotive lending⁷. It is the only bank in Ukraine that holds the international ISO 9001 certificate from Bureau Veritas in car lending, which guarantees transparent car lending terms and high quality service to its customers.

Head Office: 42/4 Chykalenka str., 01024 Kyiv.

Backup phone number - 0 800 21 3133

¹According to «TOP 1000 World Banks» study by «The Banker», 09.07.2024.
²According to L’Argus de l’assurance, 13 December 2023.
³IPE «Top 500 Asset Managers», June 2023.
⁴According to the classification of the National Bank of Ukraine, 2023.
⁵According to «Еuromoney» survey, 15.10.2024.
⁶Award by “Association of Ukrainian Banks”, 17.03.2025.
⁷In the study ‘25 Leading Banks of Ukraine’ (2024) according to the Financial Club information agency, 17.01.2025.

Information for consumers and other individuals of protected categories

Ways to inform the creditor about belonging to a protected category:

• Via telephone number - 0 800 30 5555 (calls are free in the territory of Ukraine) or 044 495 22 77 (the cost of the calls according to your operator tariffs)
• To send the scanned copy of the documents required by the Law to the e-mail Info_creditagricole@credit-agricole.ua
• By mailing the documents required by the Law to the legal address of the bank: 42/4 Yevgena Chikalenko str., Kyiv 01024
• By leaving a written request with the relevant documents required by the Law in any outlet of JSC CREDIT AGRICOLE BANK.