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Quarantine Frequently Asked Questions and Answers

Dear Customers!

We have prepared the most asked questions and answers for your convenience:

Whether all services are available to me in the outlet that I was transferred to?

The outlet assigned as your service outlet provides the whole range of cash and payment services, including opening/closure of accounts, and other services. Please contact your Manager to receive the detailed information.

The service outlet is closed. What should I do?

Some outlets are temporarily closed for the period of quarantine, and customers of such outlets are transferred to other outlets. Necessary information is available at the following link:

https://credit-agricole.ua/o-banke/pres-centr/novini/shanovni-kliyenti-yuridichni-osobi-913

Please note that during temporary closure of your service outlet all services-related documents (original letters regarding submission of scan-copies, receipt of cash against cheque, payments on paper media, confirmation of payment of mandatory payments, etc.) should be submitted only to the outlet assigned as your temporary service outlet.

I received SMS message requiring the information clarification, but I cannot visit the Bank outlet. What should I do?

Please fill out the questionnaire form at the following link, and then contact your Manager to receive instructions on your further actions.

How can I place/receive the deposit amount in full/partially without visiting the Bank outlet during the quarantine (provided that the Deposit Agreement provides for such operations)
  1. The Customer shall sign and bring to the Bank the letter of notification about such procedure (Letter about deposit documents).
  2. Please contact your Manager to receive the application form.
  3. The scan-copy of signed application should be sent by e-mail from e-mail address specified in the letter of notification by the customer. In the e-mail to which scan-copy of the application is attached the Customer should indicate the following:
    “We hereby confirm that .... (name of the customer)  (hereinafter, the Customer) shall be obliged to provide JSC “CREDIT AGRICOLE BANK” with original copy of the document which is sent as an attachment, within 30 (thirty) calendar days from the date of this letter.’

Original copies of the documents should be submitted to the Bank within 30 calendar days from the date of this message sent date.

How should FX transaction supporting documents (except for applications for FX purchase/sale and payment orders) be submitted to the Bank without visiting the Bank outlet during the quarantine?
  1. The Customer shall sign and bring to the Bank the letter of notification about such procedure (Letter about documents under FX transactions).
  2. After signing the letter, the documents that justify performance of FX transactions (contracts, invoices, etc.) in the form of scan-copies can be sent by e-mail from e-mail address specified in the letter of notification by the customer. The Customer should indicate in the e-mail to which scan-copies are attached the following (the list of enclosed documents and number of pages of each document must be included):
    “We hereby confirm that .... (name of the customer) (hereinafter, the Customer) shall be obliged to provide JSC “CREDIT AGRICOLE BANK” with original copies and duly attested copies of the documents which are sent as an attachment, within 7 (seven) calendar days from the date of this letter. Please find attached 3 (three) documents as follows:
    • Contract No. 41 dated 19.08.2019 – 3 pages;
    • Amendment Agreement No. 1 dated 05.02.2020 to the Contract No. 41 dated 19.08.2019 – 4 pages; 
    • Invoice No. 5 dated 18.03.2020 – 1 page."

Original copies of the documents should be submitted to the Bank within 7 calendar days from the date of this message sent date.

Key certificate for the Client-bank expired/ I need to install the Client-bank
  • Please contact your Manager to receive the application form for connection to the Client-bank.
  • In order to activate the new key to the Client-bank, please send a copy of the signed certificate to the service outlet. At that, your electronic message to which scan-copies are attached should contain the following:

“We hereby confirm that .... (name of the customer)  (hereinafter, the Customer) shall be obliged to provide JSC “CREDIT AGRICOLE BANK” with original copy of the document which is sent as an attachment, (for example) “Application for connection to the Client-bank No. 1 dated 19.03.2020 (specify all names of the documents sent), within 30 (thirty) calendar days from the date of this letter.’

Original copies of the documents should be submitted to the Bank within 30 calendar days from the date of this message sent date.

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