Credit Agricole Bank (hereinafter – Bank) as part of the international Group Credit Agricole is committed to put compliance at the heart of its development. Servicing our clients in full compliance with regulations and in accordance with the highest ethical standards of customer protection and transparency are key pillars of Credit Agricole Bank’s strategy. Credit Agricole Bank implements and regularly updates its internal procedures, in accordance with International and Ukrainian regulations and standards.
Code of Ethics of Group Credit Agricole
The Crédit Agricole Group Code of Ethics, published in 2017, emphasizes the Group's values of customer focus, responsibility and solidarity for any Credit Agricole Group entity in the world. This reference document sets out principles regarding the actions and behavior to be followed vis-à-vis our customers and all our stakeholders including employees, suppliers, service providers, state representatives, associations and NGOs, shareholders and investors.
Anti-Money laundering and fight against terrorism
Credit Agricole Bank implements the Group procedures as well as strictly implements the Ukrainian regulations related to the fight against money-laundering and fight against terrorism financing, in particular the Ukrainian AML law as well as the NBU resolutions. Credit Agricole Bank pays high attention to the correct identification, verification and studying of its clients (KYC procedure). Besides, the Bank does not execute operations that present signs of risky and fictitious activities as defined by the National Bank of Ukraine (i.e. absence of economic justification, inconsistency between transaction and financial standing of a client, incomplete identification of ultimate beneficiary owner, transactions showing signs of tax avoidance, capital outflow or legalization of criminal outcomes, etc.). Credit Agricole Bank might ask its clients all necessary information to confirm legality of the transactions. Usage of the Bank’s services for prohibited or unusual operations or failure/refusal of a client to provide necessary information confirming legality of operations will lead to non-execution of the operations, closure of accounts and any other consequences described by Ukrainian regulations or the agreements.
Ukrainian and International sanctions
Credit Agricole Bank strictly implements requirements of Ukrainian Law of Sanctions and does not execute operations that are prohibited or restricted. Besides, as part of international Group Credit Agricole, Credit Agricole Bank does not perform operations prohibited by United Nations, USA, European Union and the Policy of the Bank.
Credit Agricole Bank applies a zero-tolerance policy concerning any type of corruption or bribery attempts. The Bank expects its employees, clients, suppliers, partners and any third-party interacting with the Bank to fight against corruption.
Credit Agricole Bank, like the Group Credit Agricole, is certified ISO 37001 by an independent external company for its anti-corruption system. This highlights the Group's and Bank’s determination and the quality of its program for preventing corruption (identification, and analysis of corruption risks, mitigation measures to reduce those risks). Credit Agricole Bank maintains an anti-corruption policy, approved by the Supervisory Board, which defines the general measures to be applicable by all units within the Bank. The anti-corruption system is upgraded on a permanent basis to adapt to the environment and improve the prevention and detection mechanisms.
Conflict of interest
The Conflict of Interests Policy of the Bank approved by the Supervisory Board of the Bank defines the rules applicable to the Bank’s employees to avoid situations of conflict of interest. Such Policy aims at ensuring proper governance of the Bank as well as to protect the client’s interests.
Informing Credit Agricole Bank about any ethical misconduct or event
Credit Agricole Bank takes into account very seriously any event that harms its values, ethical standards and reputation. If You are aware about corruption acts or frauds involving Bank employees, customers or partners or any other inappropriate professional behavior of Bank’s employees which would be in contradiction with the Credit Agricole Group’s Code of Ethics, we thank You to report those cases with sufficient details:
- By telephone: 0 800 30 5555 (toll-free within Ukraine) or 044 495 22 77 (call cost according to the tariffs of your operator).
- By using the Feedback service.