On 7 July 2016, Bureau Veritas, French inspection and certification company, completed recertification audit of Credit Agricole Bank ISO 9001:2008 quality management system in the area of car loans.
The bank team once again successfully underwent all the audit stages and received confirmation that the bank’s quality management system of car loans is compliant with the international standard requirements. Peculiarity of this year’s inspection was that the bank effectively upgraded quality management system from ISO 9001:2008 version to ISO 9001:2015 owing to concerted efforts and good performance of its team.
«Credit Agricole Bank is the only bank in Ukraine having ISO 9001 сertificate in the area of car loans. This year, the bank team has done tremendous job not only to extend the certificate yet again, but also bring the bank’s processes in line with requirements of the new version. For this purpose during 5 months we have been studying and analyzing the new requirements of ISO 9001:2015 as well as introducing amendments to the current quality management system of car loans. The version of ISO 9001:2015 standard ensures transparency and sustained quality of car lending services rendered by Credit Agricole Bank and secures our customers from unpleasant surprises», comments Galyna Zhukova, the Management Board Member of Credit Agricole Bank in charge of retail business, network and digital.
It should be mentioned that requirements of the new version of ISO 9001:2015 are focused rather on high-quality and efficient management of business processes that follow up car loans by the bank as well as effective work aimed at satisfying the customers’ needs while obtaining car loans.
«We are pleased that such a leading and successful bank of Ukraine, as Credit Agricole Bank, expressed its confidence in the Bureau Veritas Certification, and we effectively cooperate in the field of management system certification over 7 years», Maksym Vediankin, Chief Executive Officer - General Director of Bureau Veritas Ukraine said. «Based on this experience we can assure all customers of car loans that the system of quality management of Credit Agricole Bank is one of the best among certified companies in Ukraine. It is important to note, that the certified quality management system is implemented not only in the main office, but also covers all bank branches located throughout Ukraine».
Credit Agricole Bank implemented quality management system and was issued ISO 9001 certificate back in 2011. Since then the bank has been constantly improving its management system and extending the certificate every year based on successful results of inspections carried out by the certification commission.
About Credit Agricole:
PJSC «CREDIT AGRICOLE BANK» is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of bank insurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including VIP clients, and business. The Bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of CREDIT AGRICOLE in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 300 000 active private and 18 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business.
Viktoriia Torianyk, Head of PR and corporate communications Credit Agricole Bank.
Phone: +38 044 581 07 45, e-mail: Viktoriia.Torianyk@credit-agricole.ua