ACT 2028, the new medium-term strategic plan of Crédit Agricole S.A.

26 November 2025

Crédit Agricole S.A.'s medium-term strategic plan lays the foundations for our ambitions for tomorrow.

We want to be a leader in Europe, leader in new technologies and leader in transitions.

Acceleration, Transformation and Cohesion are the three strategic pillars of our medium-term plan ACT 2028.

Dominique Lefebvre, Chairman of Crédit Agricole S.A.: “Crédit Agricole S.A.’s medium-term plan is set within an environment undergoing profound changes – in terms of societal, geopolitical, and transitions. It is built on Crédit Agricole’s reason for being and on our ambition to be a universal Group, useful to our clients as well as society. It is highly ambitious, and I have full confidence in our teams and in our strength and unity in order to rise to the challenges and seize every opportunity.”

Olivier Gavalda, Chief Executive Officer of Crédit Agricole S.A: "Crédit Agricole S.A.'s new medium-term plan, ACT 2028, sets the course for a conquering group, a leader in Europe, a leader in transitions and new technologies. We are accelerating our development in France and Europe, and amplifying our transformation, by leveraging on team cohesion. We are aiming to reach 60 million customers for the Group by the end of 2028, with Crédit Agricole S.A.'s revenue share outside France of nearly 60%.”

Jérôme Grivet, Deputy Chief Executive Officer of Crédit Agricole S.A: “In order to attain its ambitions in terms of acceleration and high operational efficiency, transformation is at the heart of Crédit Agricole S.A.’s medium-term plan. This transformation will enable us to gain in efficiency, speed, and performance. We will build on common technological foundations and develop new industrial activities.”

Clotilde L’Angevin, Deputy General Manager of Crédit Agricole S.A. in charge of Finance and Steering division: “In an uncertain environment, Crédit Agricole S.A.’s medium-term plan relies on solid fundamentals and a diversified model with growth drivers across all businesses. These enable us to build an ambitious financial trajectory, reflected in a target of average annual revenue growth above 3.5% between 2024 and 2028, and a Group share of net income above €8.5 billion in 2028. Controlled costs, with a target cost-to-income ratio below 55% in 2028 help make the development possible. We aim for high profitability with a ROTE above 14% in 2028.”

A for Acceleration

Accelerate to broaden our market reach

Acceleration in France first by strengthening the complementarity of our banks: Crédit Agricole, LCL and BforBank.

Acceleration in Europe, then, by amplifying our momentum in Italy, creating a European digital savings platform and rolling out our universal banking model to other countries starting with Germany with CA Deutschland.

We support reindustrialisation in Europe to better serve Mid-Caps in high-stakes regions and sectors.

Beyond Europe, our business lines continue to expand, with our leading businesses in Asia firmly anchored.

We are strengthening our climate and environmental commitments. We are committed to the demographic transition through our business lines by supporting intergenerational wealth transfer.

T for Transformation

Transform faster to enhance efficiency

First, by generalising the use of Artificial Intelligence and investing in common technological foundations (Data Market Place…) which will enable us to create new activities for the Group (shared KYC platform, Digital Trust business line).

We are also simplifying our organisation and reviewing our methods to deliver faster.

This ambitious transformation cannot be achieved without trust, which is the foundation for performance and cross-functional collaboration.

C for Cohesion

Bring together the strengths of all our Business lines to serve our customers

We are strengthening the role of “Business Partners” of the Business Lines to support relationship-based banks and we are ensuring stronger strategic coordination between Business Lines.

ACT 2028 is a conquest plan, driven by ambitious goals to further strengthen the solidity and resilience of Crédit Agricole S.A.

2028 goals