Credit Agricole holds the fourth position in the rating of TOP 15 most comfortable Ukrainian banks for private individuals according to the reputable magazine Forbes Ukraine. The bank got one of the highest scores by the “comfort” criterion. The editorial board, inter alia, recognized Credit Agricole’s leadership in car lending segment, convenient CA+ application and exclusive premium services of Sommelier package.
“We work hard so that our customers feel satisfied with Credit Agricole services. For this purpose, a year ago, we launched our Service Vision – a project that changes mindsets of our employees and teaches them to be helpful every day for every client. This is a service culture based on three pillars: operational excellence, customer relationships, and exceeding expectations. Just in one year, Credit Agricole significantly improved its CRI indicator – the customer recommendation level. We are number two in the segment of private individuals. This is the result of multiple factors: implementation of Service Vision, launch of the convenient mobile application CA+, ongoing investments in upgrading the bank network, and, of course, he aspiration of our staff to be helpful to customers. Client centricity is one of our strengths, and we are sincerely happy that it was highly appreciated by Forbes”, Galyna Zhukova, Deputy CEO in charge of retail business and network of Credit Agricole Bank, comments.
The rating of the most comfortable Ukrainian banks is based on the assessment by three criteria: size of interest rates and fees, reliability and comfort. “Rate size” criterion takes into account deposit and car loan interest rates, cost of Platinum class cards maintenance, fees for money transfer and cash withdrawal via the ATM, etc. “Reliability” criterion takes into account the amount of equity, return of equity, support by shareholders, liquidity and capital adequacy ratios. “Comfort” criterion covers the assessment of mobile application, size of branch and ATM network, availability of concierge service, banking safe-boxes, etc.
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About Credit Agricole:
JSC «CREDIT AGRICOLE BANK» is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of bancassurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including Premium clients, and business. The Bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of CREDIT AGRICOLE in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 280 000 active private and 17 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business. Credit Agricole Bank is a socially responsible bank that confirms its status by the large number of projects implemented under the Corporate Social Responsibility Program “We Care!”.
Viktoriia Torianyk, head of public relations and internal communications at credit Agricole Bank