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The number of customer calls to the Credit Agricole contact center has increased by a quarter since the beginning of the war

29 April 2022

Contact Center of Credit Agricole not only helps with financial enquiries but also provides moral support to our customers.

+10 thousand of phone enquiries (+25%) per month is the increase compared to the pre-war period. Since the start of the war, the employees of the Contact Center have processed:

51.5 thousand enquiries by telephone

11.3 thousand enquiries in Telegram and Viber (almost three-fold compared to the pre-war period)

To provide the best possible access for our customers, we changed many processes and trained the employees of all business lines, including those who did not communicate with customers before, to provide high-quality consultancy and process various requests so that all customers could feel that they can rely on Credit Agricole even in the most difficult times.

Employees of the Contact Center assist customers working from different parts of Ukraine. They often respond to phone calls even from shelters and during air-raid warnings.

Nothing is impossible, we are looking forward to your enquiry!

Just as before, one can communicate with Credit Agricole Сontact center via phone 0 800 30 55 55, as well as via Viber, Telegram, web-call on the bank site, mobile app CA+, through direct messages at the Bank’s Facebook page and Instagram

Contact center Credit Agricole
0 800 30 5555 Free