Product Owner CRM

Job responsibilities:

• Analysis of the project implementation environment. Implementation with both Waterfall and Agile methodology

• Focus to Channel integration in order to make appropriate data flow between CRM system and channels sending personalized communications and capturing customer feedback in suitable form for multichannel campaigns synchronization

• Managing process of collection, systematization and description of business requirements for new data, new process and others

• Creating set of tools for maintenance data environment needed for channel integration parametrization

• Coordinate developing set of reports dedicated to channels performance and stability

• Coordinating all steps with all internal stakeholders from different units IT, Network, Marketing with CRM team

• Communications with all the providers, vendors, service organizations

• Establish and settle the restrictions of the team and other resources demanded during project performing

• Prepare, review and approve the project plan

• Timeline and budget control

• Project documentation creation

• Transfer of the project to GO-live and support

• Testing of delivered solutions and datasets needed for operability of CRM system

• Coordinating technical support with vendor of main CRM system

• Other task assigned by line manager

Key requirements:

• Experience: At least 2 years of experience in project management (preferably in analytics field, CRM and digital development)

• Excellent communication and presentation skills to communicate effectively with customers and project teams

• Good technical skills (SQL, Power BI)

• Excellent negotiation and problem-solving skills

• Upper-Intermediate level of English and higher

• Understanding of marketing, sales, service processes

• Knowledge in CRM, business process, data - would be an advantage.

• Analytical mind, team player, proactive, attentiveness to details, responsibility

We offer:

• Stable work in one of the leading banking groups in Europe.

• Fixed salary, annual performance bonus.

• Health insurance, life insurance, leave of 28 calendar days.

• Convenient location of the office in the center of Kiev and the opportunity to work remotely from time to time.