According to the results of the third recertification audit, which was undertaken at the end of June 2020, Credit Agricole Bank received a new ISO 9001:2015 certificate valid until 2023 inclusive. In general, for the ninth year in a row, Credit Agricole Bank has confirmed the validity of the ISO 9001 certificate in the field of "Car Loans" based on the results of successful recertification or supervisory audits. This certificate is a guarantee that all car loan processes in the bank meet the requirements of the international standard: from the processing of a loan application at the head office to the quality of customer service in branches.
Credit Agricole Bank was inspected by the French inspection and certification company - Bureau Veritas. This year, the Head Office units and outlets of the Central and Western macro-regions of the bank took part in the audit.
“Credit Agricole is the only bank in Ukraine that holds an ISO 9001 certificate in the field of "Car Loans". We first received the certificate in 2011 and since then we confirm its validity every year, constantly improving the quality of customer service and guaranteeing transparent and fair terms of car loans for our customers. Therefore, it is not surprising that more than 60,000 car owners have already chosen us as a reliable partner, and the bank keeps No 1 position in the “Car Loan” nomination in the rating of "Financial Club". All this gives us the opportunity to once again convey a strong message that Credit Agricole is the No. 1 bank for car users! ”
– Galyna Zhukova, the Deputy CEO of Credit Agricole Bank, comments.
What distinguishes the bank in the car loan market is not only high standards of customer service, but also social responsibility and support for green initiatives. Every year the bank's team plants new trees on behalf of customers who have received a car loan from us. Furthermore, Credit Agricole buys electric cars for its own use, so as not to harm the environment during business trips. Working every day in the interest of our customer and society!
About Credit Agricole:
JSC “Credit Agricole Bank” is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of ban insurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including premium-clients, and business. The bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of Credit Agricole in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 280 000 active private and 17 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business. Credit Agricole Bank is a socially responsible bank that confirms its status by the large number of projects implemented under the Corporate Social Responsibility Program “We Care!”.
Contacts:
Viktoriia Torianyk, Head of PR and internal communications division of Credit Agricole Bank.
E-mail: Viktoriia.TORIANYK@credit-agricole.ua