Credit Agricole Bank continues extensive modernization of outlets throughout Ukraine. On 26 June, the first outlet of the new model was opened in Dnipro at the address 50/52 Pushkinska St. The second new model branch in Kharkiv will be opened soon at the address 8, Svobody St.
Let us remind that in 2017 the bank has already presented 2 upgraded outlets in Kyiv and at the beginning of 2018 it opened an outlet in Dnipro. The reward “The Best Outlet” by FinAwards received by our flagship Podil branch is a great achievement and the best confirmation of innovativeness and effectiveness of the new model branch.
The concept of the new model branch rests upon the customers’ needs and wishes as it is based on the results of special research. Customers will be proposed a fresh approach to servicing clients due to its special zoning and the way everything is organized inside and also innovations concerning both the range of services and workflow arrangement. In the new model branch the customer can choose how to interact with the bank: through innovative digital tools and services or through personal communication with bank managers.
“Our bank keeps upgrading the sales network, and we are happy to present another new model branch. Today we are in Kharkiv as our Bank strives to be where its customers are and ensure high quality service and comfort not only in Kyiv, but in other regions as well. Kharkiv has great potential and we see the need of local business for support. In this outlet we continue to implement the concept of modern, convenient, and reliable bank. It is a combination of personalized approach, confidentiality, and undisputable high expertise of managers. Our bank is preparing to open new outlets in other regions of Ukraine and we will soon present the second new model branch in Kharkiv”, says Galyna Zhukova, the Board Member of Credit Agricole Bank, responsible for the bank’s retail, digital, and network activities.
New model branches combine digital technologies and high expertise of its employees. Key principles underlying the concept of the new model branch are as follows:
“Personalized service”: every customer has its personal adviser who can deliver the full range of services and advices. Each manager is universal, in other words is competent enough to provide basic services to any customer segment. That’s why there is no traditional separation of zones for servicing private individuals and legal entities.
“Proactive approach, convenience and comfort”: the customer will not have to neither navigate nor wait in line for a manager in order to get a product or service since managers will have laptops enabling them to provide the customer with necessary consultation and perform quick transactions in any convenient zone.
“Confidentiality”: dedicated separate meeting rooms for consultations ensure full confidentiality to the customers.
“Expertise”: the branch team formed with the involvement of top managers of the bank consists of the best specialists with substantial experience obtained both in Credit Agricole and beyond.
“Our bank continues to implement the concept “100% digital and 100% human”. The new model branch will fully meet all the customers’ needs and expectations since its concept is based on the customers’ demands. The modern design of the outlet brings together digital services and live communication with the bank staff. While designing this outlet we followed the aspiration to ensure comfort and one-of-a-kind customer experience”, comments Oleksandr Shcherbakha, Head of the Sales Network Department of Credit Agricole Bank.
Zoning and space arrangement
The operating room has only those objects intended for being used directly by the customer. For communication and quick customer servicing every manager has a laptop enabling to move around not only the operating room but the whole outlet.
The self-service zone is available 24/7. Thanks to self-service terminals and cash-in ATMs the majority of simple and the most common service transactions can be performed.
The i-Bank zone is equipped with tablet PC and state-of-the-art touch screen monitor for free customers’ access to the i-Bank and information about products and services available at the official web site of Credit Agricole Bank.
The waiting zone is featured with special designer’s chairs. This is the zone where customers can look through the news with a cup of coffee or learn about services of the bank, charge your phone or use Wi-Fi access.
“I am pleased that today we are opening the first new model branch in our city. Indeed, Kharkiv is one of the largest industrial centers of Ukraine. Such new model branches are one more step towards our customers as we intent on being not simply the bank to them, but a reliable financial partner. It is a pleasure to see many our customers who have been served by the bank since long ago”, comments Inna Rudiak, Director of Eastern Macro-region of Credit Agricole Bank.
Meeting rooms allow providing consultations and performing transactions of high-level confidentiality, i.e. behind closed doors.
Convenient opening hours: the outlet is open from 9:00 till 18:00; the cash desk is equipped with LED availability identifier and flexible working hours from 9:00 till 17:00 without lunch break.
About Credit Agricole:
PJSC «Credit Agricole Bank» is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of ban insurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including premium-clients, and business. The Bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of Credit Agricole in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 300 000 active private and 18 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business. Credit Agricole Bank is a socially responsible bank that confirms its status by the large number of projects implemented under the Corporate Social Responsibility program "We Care!".
Viktoriia Torianyk, Head of PR and corporate communications Credit Agricole Bank.
Phone: +38 044 581 07 45, e-mail: Viktoriia.Torianyk@credit-agricole.ua