Of the prohibition of cash transactions in the event of failure of the CCTV system

Dear Customers, please be advised, according to the resolution of the National Bank of Ukraine (hereinafter referred to as NBU) No. 50 of April 30, 2024, of the prohibition of cash transactions in the event of failure of the Bank's technological video control system (hereinafter referred to as CCTV) entered into force on November 3, 2024.

A Bank (branch, outlet) is obliged to stop performing cash transactions in national and foreign currency at the bank's cash desk in case of failure of the technological video control system at the cashier's work desk and/or the area of customers near the cashier's work desk until its operation is restored, except in the following cases:

• transactions for payment of taxes, fines, administrative services, fees and other payments to the state budget by customers;
• transactions on payment by customers for housing, utilities and electronic communication services;
• withdrawal by individual customers (their representatives) of cash in national currency from their own accounts at the bank's cash desks (branches, outlets) located in the territories specified in the List of territories with ongoing hostilities or temporarily occupied by the Russian Federation, approved by the order of the Ministry for Reintegration of the Temporarily Occupied Territories of Ukraine dated 22 December 2022 No. 309, registered with the Ministry of Justice of Ukraine on 23 December 2022 under No. 1668/39004 (as amended), and for which the date of termination of the possibility and/or completion of hostilities/temporary occupation is not specified.»

In the event of a failure of the technological video control system (hereinafter referred to as CCTV) in the Bank's cash desk at the cashier's workplace and/or the customer's area near the cashier's workplace, cash transactions with customers that are not subject to exceptions set forth in clause 10 of section I of NBU Instruction No. 103 shall not be performed by the Bank, and the initiated cash transaction shall be cancelled.

Only after the resumption of CCTV operation in the Bank's cash desk at the cashier's workplace and/or the customer's area near the cashier's workplace, the Bank's cashier shall continue to perform all cash operations with customers.