Credit Agricole Bank continues to renovate its branch network throughout Ukraine. On May 30, the new model branch was opened in Kyiv at the address 6/7-а Vaclava Havela Blvd. It will focus on car lending.
“We continue making our branch network maximally adapted to the customers’ needs. So as the main bank for car enthusiasts in the country, today we are happy to present a special new model branch specialized in car lending. Here the bank offers the full range of financial services associated with purchase of a new car, as well as even more comfortable and high-quality level of services. Managers of this branch are always ready to provide a professional advice and assist in using innovative digital services. Such approach reflects the philosophy of the bank – “100% digital and 100% human”, Galyna Zhukova, Deputy Chairman of the Management Board of Credit Agricole Bank, responsible for the bank’s retail and network activities, says.
This new branch is the tenth one in a series of global network modernization and innovations implementation across Ukraine. There is a manager with significant expertise and experience in car lending. The expert will ensure high-quality and quick services. One more advantage of this branch is immediate vicinity to car dealerships – partners of the bank.
“This branch is a combination of the new model concept and focus on cooperation with car partners. Credit Agricole Bank as a recognized car lending market leader strives to offer favorable terms along with professionalism of its employees and a broad spectrum of partnership programs. In this branch the customers will be able to receive their car after obtaining a loan even sooner”, Roman Bunich, Head of the Long and Alternative Channels Development Department of Credit Agricole Bank, comments.
The new model branches fully meet the customers’ needs and wishes since its concept was developed following the research carried out for this purpose. The concept rests upon several key principles as follows:
“Personalized service”: every customer has personal manager who can provide a full range of services and consultations. All managers are universal, i.e. have adequate level of knowledge to render basic services to any customer segment. That is why there is no conventional division into separate zones for servicing private individuals and legal entities.
“Proactive approach, convenience and comfort”: the customer will not have to neither navigate nor wait in line for a manager in order to get a product or service since managers are able to provide the customer with necessary consultation and perform quick transactions in any convenient zone using laptops.
“Confidentiality”: dedicated separate meeting rooms for consultations ensure full confidentiality to the customers.
“Expertise”: the branch team formed with the involvement of top managers of the bank consists of the best specialists with substantial experience obtained in Credit Agricole and beyond.
Zoning and space arrangement
Operating room has only those objects intended for being used directly by the customer. For communication and quick customer servicing every manager has a laptop enabling to move around the operating room and the whole branch.
Self-service zone is available 24/7. Thanks to self-service terminals and cash-in ATMs the majority of simple and most common operations can be performed here.
Internet banking zone is equipped with state-of-the-art touch screen for free customers’ access to the Internet-banking, as well as receiving information about products and services at the official web site of Credit Agricole Bank. The news of car market, the bank’s partners and special offers will be shown on the digital wall as well.
There are comfortable designer chairs in the waiting area. Here the customers may have a cup of coffee, scan the news or check out the bank’s services, charge a mobile phone, and use WI-FI.
Meeting rooms allow providing consultations and performing transactions of high-level confidentiality, in other words behind closed doors.
Convenient working hours: the branch is open from 09:00 to 18:00; cash desk is equipped with vacant/occupied led display and has convenient working hours – from 9:00 to 17:00 without lunch break.
Market experts and customers have already highly appreciated the innovativeness and effectiveness of the new branch model: the flagship branch in Podil won the nomination “The best branch” of FinAwards 2018.
About Credit Agricole:
JSC «Credit Agricole Bank» is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of ban insurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including premium-clients, and business. The bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of Credit Agricole in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 300 000 active private and 18 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business. Credit Agricole Bank is a socially responsible bank that confirms its status by the large number of projects implemented under the Corporate Social Responsibility program «We Care!».
PR and corporate communications division of Credit Agricole Bank.