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Credit Agricole Bank received the highest Customer Recommendation Index among agrarian companies!

16 August 2017

Following the study of GfK Ukraine, a research company, Credit Agricole Bank yet again achieved the highest Customer Recommendation Index at the level of 68% among agro-industry representatives throughout Ukraine. It is the highest rate on Ukrainian banking market over the last 5 years. An average point given by respondents was 9.1 out of a maximum of 10 points. Overall, up to 1000 representatives of agrarian companies were surveyed. Less than 20% of them are customers of Credit Agricole Bank and more than 80% are the customers of rival banks that cooperate with agro-business. The study was carried out in 7 regions: Vinnytsia, Dnipro, Kyiv, Odesa, Poltava, Kharkiv and Western region. The persons surveyed were the representatives of agrarian companies who are responsible for day-to-day work with the bank.

Key factors that enable customers to rate high their readiness to recommend Credit Agricole Bank are the quality of agro expertize of the bank’s experts, high level of service, polite and competent personnel, reliability of the bank, etc. 

“Results of the research confirm the status of Credit Agricole Bank as a strategic financial partner of companies of agriculture sector. 8 years ago our bank started to develop this area and today we can offer to our customers not only advanced and innovative financial services but also colossal expertise and consulting. Positive recommendations and high appreciation from companies of agriculture sector inspire us since the customers’ readiness to recommend our bank as a leader in agricultural area is the best recognition of our achievements in this area. We highly appreciate the confidence of our customers and continue to develop in order to deliver sophisticated and cutting edge services”, - comments Larysa Bondarieva, Management Board Member of Credit Agricole Bank.  

It should be mentioned that according to 2016 results Credit Agricole Bank won in nominations “The Best Agrarian Bank” and “The Best Product for Agrarians” of the Financial Oscar rating by the Business Weekly. Moreover, summarizing the results of 2016 due to high rate positive dynamic of set of financial indicators Credit Agricole Bank was ranked among the TOP-3 “The Most Professional Banks of Ukraine”. Credit Agricole Bank managed to achieve such significant results and solid position owing to a balanced comprehensive approach to cooperation with agricultural sector.   

About Credit Agricole:

PJSC «CREDIT AGRICOLE BANK» is a modern universal bank owned by the leading financial group in Europe – Credit Agricole Group (France). The Group is a major partner of the French economy and one of the largest banking groups in Europe. It is a leading retail bank in Europe, having the largest portfolio of assets under management, being first in the field of bank insurance and third - in project financing in Europe. Credit Agricole has been operating in the financial market of Ukraine since 1993 and renders the entire range of banking services to private individuals, including VIP clients, and business. The Bank pays special attention to cooperation with agricultural enterprises. Reliability and business reputation of CREDIT AGRICOLE in Ukraine is confirmed by the highest possible FITCH ratings, leading positions in bank sustainability, bank deposit reliability and bank profitability rankings, as well as by 300 000 active private and 18 000 corporate customers, including international corporations, large Ukrainian companies and representatives of small and medium business. 


Viktoriia Torianyk, Head of PR and corporate communications Credit Agricole Bank. 

Phone: +38 044 581 07 45, e-mail:     

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