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Credit Agricole offers 10 services to its customers via remote communication channels

24 May 2022

Credit Agricole is offering customers a wide range of remote communication channels where they can get a consultation and 10 of the most essential services for the daily banking. Choose a way of communication most convenient for you:

  • Contact center receives calls 24/7 at 0 800 30 55 55 (all incoming within Ukraine are free). Simple customers requests are processed by the intelligent IVR – the robot Alex. In case of a more complicated request, after the customer authorization the robot Alex forwards the call to the responsible employee of Credit Agricole contact center. To save money on calls from abroad, please use the web-call service on the bank website https://credit-agricole.ua/webcall/
  • Chat in СА+ mobile app in the section “More”
  • Chats in messengers linked on the bank website:
  • Viber www.viber.com/creditagricolechat
  • Telegram https://t.me/CreditAgricoleBank_Bot
  • Chat in direct messages on the bank’s pages on Facebook and Instagram

List of services in the remote communication channels

Service
  Communication channel

CA+ mobile app
 
Alex intelligent IVR

Contact center 

Chat in Viber and Telegram messengers
Check the card balance




Change the limit




Unblock the card/mobile app




Find out why the transaction is declined




View the card details




Get a PIN-code to the card




Transfer money




View/change the code word




View/change the phone number




View the amount until full repayment




Contact center Credit Agricole
0 800 30 5555 Free