Frequently Asked Questions

CREDIT AGRICOLE BANK JSC (hereinafter - the Bank) has the right to sale all or part of its rights under the consumer loan agreement, and agreements to ensure the fulfillment of obligations under consumer loans, at any time to any third party without the consent of the Borrower and to communicate to such actual or potential assignee or other person any information about the Borrower and third parties with whom collateral agreements have been entered into that are necessary or deemed appropriate by the Bank.

In case of sale of the right of claim under the consumer loan agreement, the Bank shall notify the Borrower of such fact within 10 working days in one of the following ways: by sending letter, text, voice and other messages by telecommunication, including without involving the Bank's employee, by using software or technology, according to the details specified in the consumer loan agreement, or according to other details received by the Bank in the process of execution of the said agreement.

The notice about sale of the right of claim under the consumer credit agreement shall contain information on: 1) the fact of assignment of the right of claim under the consumer credit agreement; 2) transfer of personal data of the consumer (Borrower); 3) new creditor (name, identification code of the legal entity in the USREOU, location, information for communication - telephone number, address, e-mail address); 4) the amount of debt under the consumer loan agreement, the right to claim which has been assigned.

To obtain the information about the procedure for repayment of the assigned debt, it is necessary to contact the New Lender.

To the attention of CREDIT AGRICOLE BANK clients – private individuals!

Bank draw your attention to the need to properly fulfill the obligations under the loan agreement by complying with the terms of the loan payment schedule. Bank remind you that violation of payment deadlines may lead to the deterioration of your credit history and the application by the Bank of liability under the loan agreement.

In case of financial difficulties to make the next payment within the stipulated period, contact the number (044) 3937654 with Soft Collection Division. The Bank's experts will record your proposals for settling overdue debts, provide qualified advice on how to repay the debt and, if necessary, offer restructuring, change the repayment date or other most effective solution for the client.

The Bank start process of settling overdue debts under consumer credit agreements from the first day of such delay.

Importantly! The Bank's employees are guided exclusively by the requirements established by the current legislation for interaction with Clients, including requirements for interaction with Clients and other persons in settling overdue debts (requirements for ethical conduct), the list of which is defined by the Law of Ukraine.

You can repay existing loans issued in the institutions of JSC "CREDIT AGRICOLE BANK", including repaying overdue loans, through the Bank's self-service terminals, cash desks of any Bank’s branch, cash desks and remote service channels of other banks, or through the mobile application "CA +", downloading it to your smartphone with Android or IOS operating system.

Register and use "CA +" anytime and anywhere *, because this is the easiest way to repay the loan - in just three clicks and without commission. In addition, the use of remote service channels will save your free time.

In "CA +" the Bank's clients can:

• find out the amount of the required payment on the loan or credit card
• repay the next loan payment or make an early loan repayment
• control all account transactions and check the balance
• activate the card or change the PIN code and more.

You can get acquainted with all the features of the mobile application "CA +" on the official website of the Bank www.credit-agricole.ua.

There are additional questions on settlement of overdue debt - call 044-393-76-54.

Download and activate the CA + internet banking application via the iOS or Android operating system: 

Could not register in the mobile application - call 0800-30-5555.

* Under the conditions of access to the Internet.

The procedure for notification by borrowers of JSC "CREDIT AGRICOLE BANK" on the representation of their interests in the settlement of overdue debts by an authorized representative

Dear clients!

Please note that in accordance with the current legislation of Ukraine, consumers of financial services have the right to appoint an authorized representative to represent their interests in the settlement of overdue debt, which must be notified to the bank.

CREDIT AGRICOLE BANK JSC (hereinafter - the Bank) informs that you can notify the presence of an authorized representative in one of the following ways:

• by sending a written notice to the Bank's address: 01024, Kyiv, st. Pushkinskaya, 42/4;

• by submitting a written notice to any branch of the Bank.

The notification must be made in accordance with the Application Form with the obligation to attach the following documents:

1) a notarized copy of the power of attorney, which contains the authority of the representative to represent the interests of the borrower in the settlement of overdue debt on the loan;

2) the original extract from the Unified Register of Powers of Attorney, formed on the date of sending / submitting the notification confirming the validity of the power of attorney;

3) copies of the passport or other document certifying the identity of the authorized representative;

4) copies of the document on assignment of the registration number of the taxpayer's account card (RNOKPP, or TIN) to the authorized representative (if available).

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