0 800 30 5555 Для дзвінків по Україні
0 800 30 5555 Для дзвінків по Україні
+38 044 495 22 77 Для міжнародних дзвінків
Про банк
приватним клієнтам
Вхід Реєстрація
корпоративним клієнтам
Вхід Реєстрація
Програма винагород Mastercard
Каталог подарунків Mastercard
Online чат
Онлайн консультант
Очікування оператора...
Онлайн консультант

Project Manager CRM

Job responsibilities:

  • Analysis of the project implementation environment. Implementation with both Waterfall and Agile methodology

  • Focus to Channel integration in order to make appropriate data flow between CRM system and channels sending personalized communications and capturing customer feedback in suitable form for multichannel campaigns synchronization

  • Managing process of collection, systematization and description of business requirements for new data, new process and others

  • Creating set of tools for maintenance data environment needed for channel integration parametrization

  • Coordinate developing set of reports dedicated to channels performance and stability

  • Coordinating all steps with all internal stakeholders from different units IT, Network, Marketing with CRM team

  • Communications with all the providers, vendors, service organizations

  • Establish and settle the restrictions of the team and other resources demanded during project performing

  • Prepare, review and approve the project plan

  • Timeline and budget control

  • Project documentation creation

  • Transfer of the project to GO-live and support

  • Testing of delivered solutions and datasets needed for operability of CRM system

  • Coordinating technical support with vendor of main CRM system

  • Other task assigned by line manager

Key requirements:

  • Experience: At least 2 years of experience in project management (preferably in analytics field, CRM and digital development)

  • Excellent communication and presentation skills to communicate effectively with customers and project teams

  • Good technical skills (SQL, Power BI)

  • Excellent negotiation and problem-solving skills

  • Upper-Intermediate level of English and higher

  • Understanding of marketing, sales, service processes

  • Knowledge in CRM, business process, data - would be an advantage.

  • Analytical mind, team player, proactive, attentiveness to details, responsibility

We offer:

  • Stable work in one of the leading banking groups in Europe.

  • Fixed salary, annual performance bonus.

  • Health insurance, life insurance, leave of 28 calendar days.

  • Convenient location of the office in the center of Kiev and the opportunity to work remotely from time to time.

Відправлення резюме
Прикріпити файл:
Дозволено приєднувати тільки: doc, docx, rtf, txt, odt, pdf (3 Mб максимум)
Програма винагород Mastercard
Мобільний додаток СА+
Як додати картку у Apple Pay
Як додати картку у Google Pay
Перекази з картки на картку
Інтернет-банкінг «i-Bank»
Оплата за кредит, комунальні послуги та сервіси
Оцініть задоволеність сайтом
Бонусна Програма MasterCard® Rewards