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Please note that our Contact Center works as usual.
However, due to a large number of requests, waiting time may take more time than usual.
We recommend you to familiarize yourself with the list of frequent questions and answers:
You can make regular payments using the following services:
According to the law, the Bank will not apply penalties or increased interest rates to those customers who fail to pay loan on time.
Please note, that this law does not exempt customers from making loan payments for March and April.
You can temporarily deactivate the limit only in mobile application, which can be downloaded at the following link:
Indeed, cash desks of banks has been experiencing the lack of foreign currency in recent days. It is caused by the increased demand for cash foreign currency. Due to suspension of air transportation and closure of the borders, cash US dollars and euros are delivered in Ukraine with delay.
Meanwhile, we recommend you to debit UAH, exchange it in the Internet-banking or wait until the situation is resolved.
You can contact any other outlet, which is convenient for you depending on your place of residence.
Yes, the detailed information on working hours of outlets is available at: https://credit-agricole.ua/o-banke/pres-centr/novini/shchodo-rezhimu-roboti-viddilen-na-period-karantinu-912
Please be informed that Credit Agricole has extended the validity of payment cards, which expire in March and April 2020, for three months.
That way, for payment cards which were set to expire
For more information see the link.