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Project Manager CRM

Job responsibilities:

  • Analysis of the project implementation environment. Implementation with both Waterfall and Agile methodology

  • Focus to Channel integration in order to make appropriate data flow between CRM system and channels sending personalized communications and capturing customer feedback in suitable form for multichannel campaigns synchronization

  • Managing process of collection, systematization and description of business requirements for new data, new process and others

  • Creating set of tools for maintenance data environment needed for channel integration parametrization

  • Coordinate developing set of reports dedicated to channels performance and stability

  • Coordinating all steps with all internal stakeholders from different units IT, Network, Marketing with CRM team

  • Communications with all the providers, vendors, service organizations

  • Establish and settle the restrictions of the team and other resources demanded during project performing

  • Prepare, review and approve the project plan

  • Timeline and budget control

  • Project documentation creation

  • Transfer of the project to GO-live and support

  • Testing of delivered solutions and datasets needed for operability of CRM system

  • Coordinating technical support with vendor of main CRM system

  • Other task assigned by line manager

Key requirements:

  • Experience: At least 2 years of experience in project management (preferably in analytics field, CRM and digital development)

  • Excellent communication and presentation skills to communicate effectively with customers and project teams

  • Good technical skills (SQL, Power BI)

  • Excellent negotiation and problem-solving skills

  • Upper-Intermediate level of English and higher

  • Understanding of marketing, sales, service processes

  • Knowledge in CRM, business process, data - would be an advantage.

  • Analytical mind, team player, proactive, attentiveness to details, responsibility

We offer:

  • Stable work in one of the leading banking groups in Europe.

  • Fixed salary, annual performance bonus.

  • Health insurance, life insurance, leave of 28 calendar days.

  • Convenient location of the office in the center of Kiev and the opportunity to work remotely from time to time.

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